Rental terms and conditions

1.- PAYMENT:

In order to confirm your reservation, a down payment of 40% of the total amount is required when making a reservation. The remaining amount must be paid two weeks before the check-in through our online Check-in link on the website, or in our office the day of arrival. The keys of the property won’t be delivered if the reservation is not fully paid.

The down payment must be made within 5 working days from the confirmation letter date. If we do not receive this deposit within the specified time, the reservation will automatically be cancelled without prior notification.

In case of cancellation, the deposit will be not refunded under any circumstances*. In addition, we will need a valid credit card number for the reservation to be secured. We will confirm you the payment as soon we receive it.

The rental price includes the use of water, gas, electricity, the maintenance of the swimming pool and garden.

2.- SERVICES:

All properties are rented with sheets and towels. In case you would like an extra change of bed linen and towels, Domus Begur can provide it at a cost of  20€/person.

An extra fee of 100,00€ – 150,00€ – 200,00€ ( depending on the property) will be added to the reservation in terms of final cleaning. 

3.- CANCELLATION:

All cancellations are required to be made in writing, via e-mail to domus@domusbegur.com 

  • If a reservation is cancelled  30 days before the date of arrival, the tenant will lose the deposit of the reservation.

  • If a reservation is cancelled less than 30 days before the date of arrival, the tenant is liable for 100% of the total cost of the reservation.

  • The corresponding amount will directly be charged to the credit card number given when the booking was made.
  • COVID-19 – Due to recent pandemic events, all rental reservations that are affected by the inability to travel between provinces or border closure during the rental period, will be cancelled and a 95% will be refunded, with 5% for booking and banking costs. 

4.- GUARANTEE:

On arrival, you will be required to provide your credit card number to Domus Begur and a copy of your ID card or passport of all the tenants of the reservation, also a signature that allows Domus Begur to charge the amount of any damage to the property caused by you or anyone in our party. You are responsible to Domus Begur for the actual costs of any breakage or damage in or to the property – along with any additional costs that may result – which are caused by you and/or any members of your party. Domus Begur has 3 working days to contact you for any damage caused by you or anyone in your party and 15 working days to deduct all sums due as a result of any of the damages caused to the property.

5.- TIME OF ARRIVAL:

On the day of arrival you may enter the property from 4pm to 7pm. If you can’t arrive during this time, you should inform Domus Begur via mail to domus@domusbegur.com, by phone to +34 972 622 072 or for urgency to +34 636 404 042. If you fail to do so, you may not be able to get access to the property. Key Collection will only be done at our offices of Domus Begur at C/ Creu 37 – 17255 Begur . 

6.- TIME OF DEPARTURE:

The property must be vacated on the day of departure before 10am, without exception. All keys must be returned to our Domus Begur Office. 

7.- OBLIGATIONS:

  • Subletting is strictly forbidden.

  • Smoking is strictly forbidden inside the properties. Domus Begur reserves the right to charge the deposit card with 250.00 € for odour disinfection procedures related to the smoke of any kind of tobacco.

  • Pets are not allowed at all. If you introduce pets to a property without the express authorisation of Domus Begur, you are responsible for all and any damages to the property and these damages will be deducted from the guarantee.

  • The property, its furniture and its contents will be left in the state and position in which they were on your arrival. Any damage caused must be notified to Domus immediately. Any tenant seen to be misusing the property in any way, may be asked to vacate the property with no legal right to be re-housed elsewhere, and any costs for damages will be charged directly to the deposit credit card left as security.

  • All tenants must respect the maximum capacity designated to each property by Domus Begur. In the event that the afore mentioned capacity is exceeded, the reservation may be cancelled and the tenants may be asked to vacate the property with no rights to claim alternative housing or financial compensation.

  • Regarding the use of swimming pools, children must never be left unsupervised in the pool area. The tenant has no right to claim against Domus Begur or the owner of the property in relation to misuse of the pool. Tenants are strictly forbidden from tampering with any garden or pool equipment.

  • Neighbours and community rules must be respected.

  • Please treat the property as you would your own and tidy up before you leave. You can ask for an extra cleaning if you want to. You are responsible for removal of rubbish to the public containers that are located at the emergency areas. In case rubbish is left in the property, 250€ will be charged to the security deposit Card.

  • In the unlikely event that you have any reason to complain or experience any problems with the property on arrival you must immediately inform Domus and put the complaint in writing during the first 36 hours of your stay. Domus Begur won’t consider any claim made outside of this 36 hours period, and will make you responsible for it. Domus Begur must be immediately informed in case of any cleaning complaint

9.- ADDITIONAL:

Domus or any representative of Domus (including workmen) may access the property at any time during your stay to carry out an inspection of the property, or for the purposes of remedying a problem. All efforts to inform you about these visits will be made.In the case of irregularities in the supply of utilities such as water, electricity, gas, Wi-Fi and telephone, which are controlled by private entities, neither Domus nor the owner of the property, assume responsibility. Domus and the owner hold no responsibility for any inconvenience/annoyance caused by either building works or any public or private demonstration held in the vicinity of the property.

Neither Domus nor the owner may be held responsible for damages caused by any natural phenomena.

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Address and E-Mail

Carrer de la Creu, 37, 17255 Begur, Girona, Spain
info@domusbegur.com

Phone

 +34 972 62 20 72

Timetable

Monday to Saturday,
morning from 9:30h to 13:00h
and evenings from 2:00pm to 6:30pm
Closed on Sundays.